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Warranty

   Five Year Warranty
    We make warranty claims fast and easy!

Commercial Telecom's Five Year Advance Replacement Warranty*  is recognized as the industry's best.

Here's how it works.
No Questions Asked ...If you are not satisfied with any component you purchase from us or have warranty issues...we will send a replacement...then you ship your purchase back to us. Our program is valid for five years from date of purchase on most PBX and Key system equipment. Some exclusions apply. Ask your sales representative for details.

This same "No Questions Asked" policy also applies to One Year Warranty items such as Headsets, Amplifiers, Conference Units, Wireless Equipment and some Wired Telephones.
Five Year Warranty
    To submit a warranty claim:

          Please make sure you're registered  and logged in.
     Click on  SUBMIT A WARRANTY REQUEST (button below).
     Complete form, telling us the component's unique CTGI serial #(located on or under each CTGI component).
     We will email you a RMA # (Return Materials Authorization), with full shipping instructions.
     Print this e-mail, and return your defective equipment to CTGI as per the shipping instructions.
     CTGI will ship your replacement item(s) to you; you will then ship the defective item(s) back to CTGI. Of course, we will prepay for shipping on in-warranty item(s).


    Please note: DO NOT send warranty equipment to CTGI without your RMA #.; This number will be emailed to you after your claim has been reviewed.

    Questions? Please contact us at warranty@commercialtelecom.com or 800-268-4219